項目管理PMP考試大綱-新

Domain I People—42% ?第一部分 人 占比42%

?

Task 1 Manage conflict ?

任務1:管理沖突

l? Interpret the source and stage of the conflict? ?

解釋沖突的來源和階段

l? Analyze the context for the conflict? ?

分析沖突的背景

l? Evaluate/recommend/reconcile the appropriate conflict resolution solution?

評估/建議/協(xié)調適當?shù)臎_突解決方案?

?

Task 2 Lead a team ?

任務2:領導團隊

l? Set a clear vision and mission ?

樹立清晰的愿景和使命

l? Support diversity and inclusion (e.g., behavior types, thought process) ?

支持多樣性和包容性(例如,行為類型、思維過程)

l? Value servant leadership (e.g., relate the tenets of servant leadership to the team)

重視員工領導(例如,將員工領導的原則與團隊聯(lián)系起來)

l? Determine an appropriate leadership style (e.g., directive, collaborative) ?

確定適當?shù)念I導風格(例如,指導、協(xié)作)

l? Inspire, motivate, and influence team members/stakeholders (e.g., team contract, social contract, reward system) ?

激勵、激勵和影響團隊成員/利益相關者(例如,團隊合同、社會合同、獎勵制度)

l? Analyze team members and stakeholders’ influence ?

分析團隊成員和利益相關者的影響

l? Distinguish various options to lead various team members and stakeholders

區(qū)分領導不同團隊成員和利益相關者的各種選擇

?

Task 3 Support team performance ??

任務3 支持團隊績效

l? Appraise team member performance against key performance indicators ?

根據(jù)關鍵績效指標評估團隊成員績效?

l? Support and recognize team member growth and development

支持和認可團隊成員的成長和發(fā)展?

l? Determine appropriate feedback approach ?

確定適當?shù)姆答伔椒?

l? Verify performance improvements

驗證性能改進

?

Task 4 Empower team members and stakeholders ?

任務4 授權團隊成員和利益相關者

l? Organize around team strengths ?

圍繞團隊優(yōu)勢組織

l? Support team task accountability ?

支持團隊任務責任

l? Evaluate demonstration of task accountability ?

評估任務責任的證明

l? Determine and bestow level(s) of decision-making authority

確定和授予決策權級別

?

Task 5 Ensure team members/stakeholders are adequately trained ?

任務5 確保團隊成員/利益相關者得到充分培訓

l? Determine required competencies and elements of training ?

確定所需的能力和培訓要素

l? Determine training options based on training needs ?

根據(jù)培訓需求確定培訓選項

l? Allocate resources for training ?

分配培訓資源

l? Measure training outcomes

衡量培訓結果

?

Task 6 Build a team ? ?

任務6建設團隊

l? Appraise stakeholder skills? ?

評估利益相關者的技能

l? Deduce project resource requirements?

推斷項目資源需求?

l? Continuously assess and refresh team skills to meet project needs

不斷評估和更新團隊技能以滿足項目需求?

l? Maintain team and knowledge transfer

維護團隊和知識轉移

?

Task 7 Address and remove impediments, obstacles, and blockers for the team

任務7 解決并清除團隊的障礙、障礙和攔阻物

l? Determine critical impediments, obstacles, and blockers for the team ?

確定團隊的關鍵障礙、障礙和攔阻器

l? Prioritize critical impediments, obstacles, and blockers for the team ?

優(yōu)先考慮團隊的關鍵障礙、障礙和障礙物

l? Use network to implement solutions to remove impediments, obstacles, and blockers for the team ?

利用網(wǎng)絡實施解決方案,以消除團隊的障礙、障礙和障礙物

l? Re-assess continually to ensure impediments, obstacles, and blockers for the team are being addressed

不斷重新評估,以確保團隊的障礙、障礙和攔阻物得到解決。

?

?

?

Task 8 Negotiate project agreements ?

任務8 談判項目協(xié)議

l? Analyze the bounds of the negotiations for agreement

分析協(xié)議談判的界限?

l? Assess priorities and determine ultimate objective(s) ?

評估優(yōu)先事項并確定最終目標

l? Verify objective(s) of the project agreement is met

驗證項目協(xié)議的目標是否達到?

l? Participate in agreement negotiations ?

參與協(xié)議談判

l? Determine a negotiation strategy

確定談判策略

?

Task 9 Collaborate with stakeholders ?

任務9 與利益相關者合作

l? Evaluate engagement needs for stakeholders ?

評估利益相關者的參與需求

l? Optimize alignment between stakeholder needs, expectations, and project objectives

優(yōu)化利益相關者需求、期望和項目目標之間的一致性

l? Build trust and influence stakeholders to accomplish project objectives

建立信任和影響利益相關者以實現(xiàn)項目目標

?

Task 10 Build shared understanding ?

任務10 建立共同的理解

l? Break down situation to identify the root cause of a misunderstanding ?

分解情況以確定誤會的根本原因

l? Survey all necessary parties to reach consensus?

調查所有必要的各方以達成共識?

l? Support outcome of parties' agreement ?

支持雙方協(xié)議的結果

l? Investigate potential misunderstandings

調查潛在的誤解

?

Task 11 Engage and support virtual teams ?

任務11 參與并支持虛擬團隊

l? Examine virtual team member needs (e.g., environment, geography, culture, global, etc.)

檢查虛擬團隊成員的需求(例如環(huán)境、地理、文化、全球等)

l? Investigate alternatives (e.g., communication tools, colocation) for virtual team member engagement ?

調查虛擬團隊成員參與的備選方案(例如,溝通工具、托管位置)

l? Implement options for virtual team member engagement ?

實施虛擬團隊成員參與的選項

l? Continually evaluate effectiveness of virtual team member engagement

持續(xù)評估虛擬團隊成員參與的有效性

?

Task 12 Define team ground rules ?

任務12 定義團隊基本規(guī)則

l? Communicate organizational principles with team and external stakeholders

與團隊和外部利益相關者溝通組織原則? ?

l? Establish an environment that fosters adherence to the ground rules

建立一個促進遵守基本規(guī)則的環(huán)境?

l? Manage and rectify ground rule violations

管理和糾正違規(guī)行為

?

Task 13 Mentor relevant stakeholders ?

任務13 指導相關利益相關者

l? Allocate the time to mentoring ?

分配時間指導

l? Recognize and act on mentoring opportunities

認識到指導機會并采取行動

?

Task 14 Promote team performance through the application of emotional intelligence 任務14 通過運用情緒智力提高團隊績效

l? Assess behavior through the use of personality indicators ?

通過使用個性指標評估行為

l? Analyze personality indicators and adjust to the emotional needs of key project stakeholders

分析個性指標,調整關鍵項目利益相關者的情感需求

?

Domain II Process—50% 第二部分:過程,占比50%

?

Task 1 Execute project with the urgency required to deliver business value

任務1以交付業(yè)務價值所需的緊迫性執(zhí)行項目? ?

l? Assess opportunities to deliver value incrementally? ?

評估逐步實現(xiàn)價值的機會

l? Examine the business value throughout the project? ?

檢查整個項目的商業(yè)價值

l? Support the team to subdivide project tasks as necessary to find the minimum viable product?

支持團隊根據(jù)需要細分項目任務,以找到最低可行的產(chǎn)品

?

Task 2 Manage communications ??

任務2 管理溝通

l? Analyze communication needs of all stakeholders ?

分析所有利益相關者的溝通需求

l? Determine communication methods, channels, frequency, and level of detail for all stakeholders ?

確定所有利益相關者的溝通方法、渠道、頻率和詳細程度

l? Communicate project information and updates effectively

有效溝通項目信息和更新?

l? Confirm communication is understood and feedback is received

確認溝通理解并收到反饋

?

Task 3 Assess and manage risks? ?

任務3 評估和管理風險

l? Determine risk management options

確定風險管理選項?

l? Iteratively assess and prioritize risks

反復評估和優(yōu)先考慮風險

?

Task 4 Engage stakeholders ??

任務4 吸引利益相關者

l? Analyze stakeholders (e.g., power interest grid, influence, impact) ?

分析利益相關者(例如,權力興趣矩陣、影響力、沖突)

l? Categorize stakeholders ?

對利益相關者進行分類

l? Engage stakeholders by category ?

按類別吸引利益相關者

l? Develop, execute, and validate a strategy for stakeholder engagement

制定、執(zhí)行和驗證利益相關者參與策略

?

Task 5 Plan and manage budget and resources ?

任務5 計劃和管理預算和資源

l? Estimate budgetary needs based on the scope of the project and lessons learned from past projects? ?

根據(jù)項目范圍和以往項目的經(jīng)驗教訓,估計預算需求

l? Anticipate future budget challenges ?

預測未來的預算挑戰(zhàn)

l? Monitor budget variations and work with governance process to adjust as necessary

監(jiān)控預算變化,并與治理流程合作,根據(jù)需要進行調整

l? Plan and manage resources

計劃和管理資源

Task 6 Plan and manage schedule ?

任務6 計劃和管理日程

l? Estimate project tasks (milestones, dependencies, story points) ?

估計項目任務(里程碑、相關性、故事點)

l? Utilize benchmarks and historical data ?

利用基準和歷史數(shù)據(jù)

l? Prepare schedule based on methodology

根據(jù)方法制定時間表?

l? Measure ongoing progress based on methodology ?

根據(jù)方法衡量正在進行的進展

l? Modify schedule, as needed, based on methodology

根據(jù)需要,根據(jù)方法修改時間表?

l? Coordinate with other projects and other operations

與其他項目和其他業(yè)務協(xié)調

?

Task 7 Plan and manage quality of products/deliverables ?

任務7 計劃和管理產(chǎn)品/交付物的質量

l? Determine quality standard required for project deliverables

確定項目交付物所需的質量標準

l? Recommend options for improvement based on quality gaps ?

根據(jù)質量差距推薦改進方案

l? Continually survey project deliverable quality

持續(xù)調查項目可交付成果質量

?

Task 8 Plan and manage scope ??

任務8 計劃和管理范圍

l? Determine and prioritize requirements ?

確定需求并確定其優(yōu)先級

l? Break down scope (e.g., WBS, backlog) ?

分解范圍(例如,工作分解結構、積壓工作)

l? Monitor and validate scope

監(jiān)視和驗證范圍

?

Task 9 Integrate project planning activities ?

任務9 整合項目規(guī)劃活動

l? Consolidate the project/phase plans ?

合并項目/階段計劃

l? Assess consolidated project plans for dependencies, gaps, and continued business value

評估合并項目計劃的依賴性、差距和持續(xù)業(yè)務價值

l? Analyze the data collected

分析收集的數(shù)據(jù)?

l? Collect and analyze data to make informed project decisions ?

收集和分析數(shù)據(jù),做出明智的項目決策

l? Determine critical information requirements

確定關鍵信息需求

?

Task 10 Manage project changes? ?

任務10 管理項目變更

l? Anticipate and embrace the need for change (e.g., follow change management practices)

預測并接受變更需求(例如,遵循變更管理實踐)

l? Determine strategy to handle change ?

確定應對變化的策略

l? Execute change management strategy according to the methodology ?

根據(jù)方法執(zhí)行變更管理策略

l? Determine a change response to move the project forward

確定變更響應以推進項目

?

Task 11 Plan and manage procurement ?

任務11 計劃和管理采購

l? Define resource requirements and needs ?

定義資源需求和需求

l? Communicate resource requirements ?

溝通資源需求

l? Manage suppliers/contracts ?

管理供應商/合同

l? Plan and manage procurement strategy

計劃和管理采購策略?

l? Develop a delivery solution

開發(fā)交付解決方案

?

Task 12 Manage project artifacts ?

任務12 管理項目工件

l? Determine the requirements (what, when, where, who, etc.) for managing the project artifacts ?

確定管理項目工件的要求(什么、何時、何地、誰等)

l? Validate that the project information is kept up to date (i.e., version control) and accessible to all stakeholders ?

驗證項目信息是否保持最新(即版本控制),并可供所有利益相關者訪問

l? Continually assess the effectiveness of the management of the project artifacts

持續(xù)評估項目工件管理的有效性

?

Task 13 Determine appropriate project methodology/methods and practices ?

任務13 確定適當?shù)捻椖糠椒?方法和實踐

l? Assess project needs, complexity, and magnitude? ?

評估項目需求、復雜性和規(guī)模

l? Recommend project execution strategy (e.g., contracting, finance) ?

建議項目執(zhí)行策略(例如,承包、融資)

l? Recommend a project methodology/approach (i.e., predictive, agile, hybrid)

建議項目方法/方法(即預測、敏捷、混合)

l? Use iterative, incremental practices throughout the project life cycle (e.g., lessons learned, stakeholder engagement, risk)

在整個項目生命周期中使用迭代、增量實踐(例如,經(jīng)驗教訓、利益相關者參與、風險)

?

Task 14 Establish project governance structure ?

任務14 建立項目治理結構

l? Determine appropriate governance for a project (e.g., replicate organizational governance)

為項目確定適當?shù)闹卫恚ɡ纾瑥椭平M織治理)

l? Define escalation paths and thresholds Task 15 Manage project issues

定義升級路徑和閾值任務15管理項目問題 ?

l? Recognize when a risk becomes an issue ?

識別風險何時成為問題

l? Attack the issue with the optimal action to achieve project success ?

以最佳行動解決問題,以取得項目成功

l? Collaborate with relevant stakeholders on the approach to resolve the issues

與相關利益相關者合作解決問題的方法

?

Task 16 Ensure knowledge transfer for project continuity ?

任務16 確保項目連續(xù)性的知識轉移?

l? Discuss project responsibilities within team ?

討論團隊內的項目責任

l? Outline expectations for working environment

概述對工作環(huán)境的期望?

l? Confirm approach for knowledge transfers?

確認知識轉移方法

?

Task 17 Plan and manage project/phase closure or transitions ?

任務17 計劃和管理項目/階段結束或過渡

l? Determine criteria to successfully close the project or phase ?

確定成功關閉項目或階段的標準

l? Validate readiness for transition (e.g., to operations team or next phase) ?

驗證是否準備好過渡(例如,向運營團隊或下一階段過渡)

l? Conclude activities to close out project or phase (e.g., final lessons learned, retrospective, procurement, financials, resources)??

結束項目或階段的活動(例如,總結經(jīng)驗教訓、回顧、采購、財務、資源)

?

Domain III Business Environment—8% ?第三部分:商業(yè)環(huán)境 占比8%

?

Task 1 Plan and manage project compliance ?

任務1 計劃和管理項目合規(guī)性

l? Confirm project compliance requirements (e.g., security, health and safety, regulatory compliance)? ?

確認項目合規(guī)性要求(如安全、健康和安全、法規(guī)合規(guī)性)

l? Classify compliance categories? ?

分類合規(guī)類別

l? Determine potential threats to compliance ?

確定對合規(guī)性的潛在威脅

l? Use methods to support compliance

使用方法支持合規(guī)性?

l? Analyze the consequences of noncompliance?? ?

分析不符合的后果

l? Determine necessary approach and action to address compliance needs? (e.g., risk, legal) ?

確定解決合規(guī)性需求(如風險、法律)的必要方法和行動

l? Measure the extent to which the project is in compliance?

衡量項目符合程度

?

Task 2 Evaluate and deliver project benefits and value ?

任務2 評估和交付項目利益和價值

l? Investigate that benefits are identified ?

調查利益是否得到確認

l? Document agreement on ownership for ongoing benefit realization

記錄有關持續(xù)收益實現(xiàn)所有權的協(xié)議? ?

l? Verify measurement system is in place to track benefits?

驗證測量系統(tǒng)是否到位,以跟蹤效益?

l? Evaluate delivery options to demonstrate value

評估交付選項以證明價值 ?

l? Appraise stakeholders of value gain progress

評估價值獲得進展的利益相關者

?

Task 3 Evaluate and address external business environment changes for impact on scope ?

任務3 評估和處理外部業(yè)務環(huán)境變化對范圍的影響

l? Survey changes to external business environment (e.g., regulations, technology, geopolitical, market) ?

調查外部商業(yè)環(huán)境的變化(如法規(guī)、技術、地緣政治、市場等)

l? Assess and prioritize impact on project scope/backlog based on changes in external business environment ?

根據(jù)外部業(yè)務環(huán)境的變化,評估和優(yōu)先考慮對項目范圍/積壓工作的影響

l? Recommend options for scope/backlog changes (e.g., schedule, cost changes) ?

建議范圍/積壓工作變更的選項(如進度、成本變更)

l? Continually review external business environment for impacts on project scope/backlog

持續(xù)審查外部業(yè)務環(huán)境對項目范圍/積壓工作的影響

?

Task 4 Support organizational change ?

任務4 支持組織變革

l? Assess organizational culture? ?

評估組織文化

l? Evaluate impact of organizational change to project and determine required actions

評估組織變革對項目的影響并確定所需的行動

l? Evaluate impact of the project to the organization and determine required actions

評估項目對組織的影響并確定所需的行動


PMP考試目前是PMBOK第六版教材,預計明年啟用第7版新版教材

相關推薦